Moola Digital Banking App Privacy Policy
1. Introduction
Welcome to Moola, the digital banking app designed to provide you with seamless and
secure financial services. This Privacy Policy outlines how we collect, process, use, and
protect your personal information. By using the Moola app, you consent to the practices
described in this policy.
2. Consent
By accessing and using the Moola app, you acknowledge that you have read and understood
this Privacy Policy, and you consent to the collection, processing, and use of your personal
information as outlined herein.
3. Information We Collect
We collect various types of information to provide you with the best banking experience:
- Registration Data: When you sign up for Moola, we collect your name, email address, phone number, and other necessary details to create and manage your account.
- Transaction Data: We gather information about your financial transactions, including account balances, transfers, payments, and other transactional data, to provide you with accurate and up-to-date financial information.
- Image Information: If you use features that involve image uploads, we may collect and process images for verification and processing purposes.
- Information from Other Websites: With your explicit consent, we may collect information from external websites or services to enhance your banking experience, such as account aggregation services.
- Registration Data: When you sign up for Moola, we collect your name, email address, phone number, and other necessary details to create and manage your account.
- Image Information: If you use features that involve image uploads, we may collect and process images for verification and processing purposes.
- Information from Other Websites: With your explicit consent, we may collect information from external websites or services to enhance your banking experience, such as account aggregation services.
4. Processing the Information
We process the collected information for the following purposes:
- Account Management: To create, operate, and manage your Moola account effectively.
- Transaction Processing: To execute and process financial transactions requested by you.
- Customer Support: To address your inquiries, provide assistance, and resolve any issues you encounter.
- Service Improvement: To analyze usage patterns and feedback to enhance the Moola app’s functionality and user experience.
- Security and Fraud Prevention: To safeguard your account and prevent unauthorized access or fraudulent activities.
5. How We Use Your Information
We use your information to provide, maintain, and improve the Moola app, as well as to
personalize your experience. This includes:
- Personalization: Tailoring the app’s content, features, and services to match your preferences and needs.
- Communication: Sending you relevant notifications, updates, and promotional offers related to your account and our services.
- Analytics: Analyzing usage patterns to improve the app’s performance, features, and overall user experience.
6. How We Share Your Information
We respect your privacy and take measures to protect your data. We only share your
information in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist in delivering certain aspects of the app’s functionality, such as payment processing and customer support.
- Legal Obligations: We may disclose your information to comply with legal requirements, enforce our policies, or protect our rights, privacy, safety, or property.
7. How We Use Cookies
We use cookies and similar technologies to enhance your experience on the Moola app.
Cookies help us remember your preferences, improve security, and analyze usage patterns.
You can manage cookie preferences through your device settings.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information, subject to legal and operational requirements.
- Withdraw Consent: You can withdraw your consent for us to process your information.
9. How We Protect Your Information
We employ advanced security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure authentication, and regular security assessments.
10. How Long We Keep Your Information
We retain your personal information for as long as necessary to provide you with our services and meet legal and regulatory requirements.
11. How to Make a Complaint
If you have concerns about your privacy or believe your rights have been violated, please contact us by:
- Messaging us via the app
- Emailing us at [email protected]
- Writing to us at Suite 1, Opeloyeru Shopping Mall, Agric-Epe, Epe Local Government Area, Lagos State.
You also have the right to lodge a complaint with the relevant data protection authority.
We reserve the right to update and modify this Privacy Policy as needed. Any changes will be posted on the Moola app, and we encourage you to review this policy periodically.